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Terms and Conditions

Refund and Returns Policy

The Tidewater EMS Council accepts cash, checks, money orders, and credit card payments for course registrations, test site registrations, workshops, and other events and materials.

Full Refunds:

  • The Council will provide a full refund for cancellations made prior to deadlines specified for each event.
  • All refunds will be made within 30 days.
  • The deadline for cancellation for test registrations is 24 hours prior to the test.
  • The deadline for cancellation for most courses and workshops is 5 business days prior to the event if not otherwise specified during event registration or in confirmation materials. 

Partial Refunds:

  • Partial Refunds may be made for cancellations between the deadline date and the event if specified during event registration or in confirmation materials.

No Shows:

  • No Refunds will be given for no-shows or cancellations received during or after an event.
  • The Council may allow switching to another course or event date without financial penalty as described during event registration or in confirmation materials. 

A full refund will be provided if the Council cancels a course, workshop or other event. In the event a registration fee includes a text or other materials, a refund will be provided as specified above if the text or other material is returned in like-new condition within 30 days of cancellation, or less the cost of the text or other material if not returned in like-new condition. The registrant is responsible for return shipping.

Returns: Any item purchased from the Council may be returned in like-new condition for full refund or exchange within 30 days of purchase. The purchaser if responsible for return shipping.

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TEMS, a 501(c)(3) non-profit organization, appreciates support for its training events and programs which benefit the EMS system across our region.

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Serving the cities of Chesapeake, Franklin, Norfolk, Portsmouth, Suffolk and Virginia Beach and the counties of Accomack, Isle of Wight, Northampton and Southampton.

TEMS is a 501(c)(3) Non-Profit Corporation.

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