Do you ever have a question about something related to EMS, and you’re not sure who to ask? Let’s see if we can clear that up. Generally, licensure and regulatory questions should be directed to the Virginia Office of EMS (OEMS). The regional EMS council is charged with the coordination and planning of a regional EMS system and can help with technical assistance, protocols, drug box and local training questions. Still confused? Use the chart below as a starting point. Please note that this is by no means an exhaustive list, but a guide to help you be efficient.
My question or issue: |  |  Tidewater EMS Council |
| I can’t get into my provider portal | Call (800) 523-6019or http://goo.gl/5SPLqK | |
| I don’t know how to use my portal | Call (800) 523-6019or http://goo.gl/5SPLqK | |
| I’m looking for an EMT class | https://goo.gl/sZtTqH | 757-963-0632 |
| I have a question about testing | 757-963-0632 | |
| My certification expired… | http://goo.gl/ZWG7oX | 757-963-0632 |
| How to join an EMS agency | 757-963-0632 | |
| I need a new certification card | Call (800) 523-6019 | |
| Agency needs fingerprint cards | 757-963-0632 | |
| I’m looking for CE classes | 757-963-0632Or http://goo.gl/eYPaX2 | |
| Protocol questions | 757-963-0632Or http://goo.gl/GOx8Ji | |
| Medication Box questions | 757-963-0632Or http://goo.gl/oOQabu | |
| Agency inspection or regulations questions | http://goo.gl/DvwWvAor call (800) 523-6019 | |
| I have a question about RSAF grants | http://goo.gl/iscwu4or call (800) 523-6019 | 757-963-0632 |
| Mass casualty exercises and moulage | 757-963-0632 | |
| Need the CISM team | 757-414-CISM(757-414-2476) | |
| Need help with electronic EMS record | http://oemssupport.kayako.com |